Home – Return Policy
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Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Petscorner Sdn Bhd
- Wisma Medivet 8, Jln Tun Razak, Pudu 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any further questions or comments, you may contact us by:
- Phone: 03-6187 7155
- Email: enquiry@petscorner.com.my